General Terms and Conditions of Sale
1. Purpose
These General Terms and Conditions govern the sale of hospitality services offered by the accommodation facility through this website. Booking a stay implies the full and unconditional acceptance of these terms by the user.
2. Bookings
Reservations may be made online, by email, or by phone. The booking is only confirmed upon receipt of written confirmation from the facility and, where required, the payment of a deposit. The guest is responsible for the accuracy of the information provided during the booking process.
3. Prices and Payment
Prices for stays are expressed in euros and include VAT. Payment may be required partly in advance as a deposit and partly at the time of online check-in, which must be completed through the designated online procedure, as specified at the time of booking.
4. Cancellation and No-show Policy
Cancellation conditions vary depending on the selected rate and are communicated at the time of booking. In case of late cancellation or no-show, the facility reserves the right to retain the deposit or charge a penalty as specified.
5. Check-in and Check-out
Standard check-in and check-out times are indicated on the website. Early arrivals or late departures must be arranged in advance and may incur additional charges.
6. Guest Responsibilities
Guests are required to comply with the facility’s rules during their stay, to use the premises properly, and to behave respectfully towards other guests and staff. Any damage caused will be charged to the responsible guest.
7. Facility Responsibilities
The facility undertakes to provide the services confirmed at the time of booking. In case of extraordinary events or force majeure, alternative solutions compatible with the guest's needs may be offered.
8. Personal Data Processing
Personal data collected is processed in accordance with Regulation (EU) 2016/679 (GDPR). For more information, please refer to the privacy policy available on the website.
9. Contacts
For any inquiries or communications, the facility may be contacted using the details provided in the “Contact” section of the website.
